CANCELLATION POLICY
Rubino Auto Detailing Cancellation Policy
Effective Date: 09/07/24
At Rubino Auto Detailing, we understand that sometimes schedule adjustments are necessary. However, to ensure the highest quality of service for all our clients, we have established the following cancellation policy:
1. Appointment Cancellation
Notice Requirement: Clients are required to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.
Cancellation Process: Cancellations can be made by calling/texting us directly at 401-365-4632 or by email [email protected]. Please provide your name, appointment date, and service scheduled when canceling.
Cancellation Fees: All cancellation fees will be sent out as a payable invoice due within 24 hours. If a cancellation fee is not paid, the customer is subject to being restricted from scheduling future services. *Fees are non-refundable and cannot be used as credits towards services*
2. Late Cancellations
Within 24 Hours: If a cancellation is made less than 24 hours before the scheduled appointment, customers will be subject to a late cancellation fee of 15% ($50 max.)
Day of Appointment: Cancellations made on the day of the appointment will be subject to a 25% cancellation fee ($80 max.)
3. No-Show Policy
Definition: A “no-show” is an appointment for which the client fails to appear without any prior notice of cancellation.
Fee for No-Shows: Customers who do not show up for their scheduled appointment and have not canceled will incur a 50% no-show fee ($175 max.)
4. Emergencies
We understand that emergencies happen. In cases of illness, accidents, or other unforeseen events, please contact us as soon as possible. We will assess the situation on a case-by-case basis and may waive or reduce fees at our discretion.
5. Rescheduling
*If you need to reschedule your appointment please notify us at least 24 hours in advance. We will do our best to accommodate your new preferred time and date.*
24 Hour Notice – Clients who reschedule their appointment at least 24 hours in advance will not incur any cancellation or rescheduling fees.
Within 24 Hours – Rescheduling with less than 24 hours notice will be subject to the same 15% ($50 max. fee) as cancellations
Repeated Rescheduling: Clients who repeatedly reschedule appointments (more than two times) may be required to prepay for future services.
Weather-Related Rescheduling: In the event of inclement weather, we may need to reschedule your appointment for safety and quality reasons. No fees will be charged for weather-related rescheduling initiated by us.
6. Prepaid Services
Non-Refundable: Payments made in advance for services are non-refundable but can be credited toward a future appointment if proper cancellation notice is given. (24 Hours)
Expiration: Prepaid services must be used within 6 months of the original purchase date.
7. Refunds
*Any fees collected for cancellations, rescheduling, or no-shows are non-refundable and will be applied to cover the costs incurred that day due to the missed appointment*
8. Policy Modifications
Changes to Policy: Rubino Auto Detailing reserves the right to modify or update this cancellation policy at any time. Clients will be notified of any significant changes via email, on our website/social media pages, or on notes posted in the shop
9. Contact Information
For Questions or Concerns: If you have any questions or need further clarification regarding our cancellation policy, please contact us at:
Rubino Auto Detailing appreciates your understanding and cooperation with this policy, as it helps us to serve all our clients more effectively.